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How to order

1) Please register/sign into your account. You will be able to see our availability and prices.

2) Pick and choose the items that you wish to carry in your business.

3) Click on checkout.

4) Fill in the necessary information and your order is complete.

 


 

FAQ

1) Do you have a minimum order quantity?

Yes, our minimum order is $150.

2) How often do you update your website?

We update our website every week, mostly on Fridays.

3) How do you accept payments?

Our website payment system is using Paypal Merchant Services. We accept Mastercard, Visa, Discover, and American Express.

4) What if you have sold-out products that I ordered?

If our inventory system has become inaccurate and you haved ordered a product that is not in stock, a representative will call you immediately before charging your credit card and shipping your products. We will notify you of the situation, and you may tell us what to do accordingly.

**IMPORTANT** During your check out process, your credit card is only authorized by Paypal Merchant Services. Until we have all of your items packed and ready to go, we double check, then charge for payment and ship out your merchandise.

5) How do you protect customers from fraud?

First, our website is SSL Certified by Godaddy.com. Secondly, we use Paypal Merchant Services to assist us in payments for our valued customers. With this merchant service, they also provide security in any fraudulent activities on our website. Your personal information will not be exposed to the public, and your credit card information will NOT be kept in our system. This way, you can be at ease when purchasing or merchandising with us.

6) How will you ship?

We ship via UPS. You will get a confirmation of your order. When payment is made and the products are shipped out, you will receive another confirmation email of your order with a UPS Tracking #.

7) The $400 free shipping policy, is that applied everywhere?

No, $400 free shipping is only applied to USA, excluding Hawaii, Alaska, and Puerto Rico.

8) How is the shipping calculated?

To make everything simpler and quicker. Our website can automatically calculate your shipping cost.

9) I'm from Canada, how can I buy from you?

You may also register/sign in with us. Pick and choose your products. Then proceed to checkout. Shipping is automatically calculated from our store to your product's destination. (**IMPORTANT** When your products cross the border, you will be subject to duties and taxes.)

10) Your quantity is too low, I'd like to make a larger order.

If you have a larger quantity than listed on our website, please email to sales@yellowstoneimports.com or call us during our office hours.

11) What is your return policy?

We do NOT accept returns without notice nor do we accept merchandise that are not damaged nor defective. If products are sent to us without notice, regardless of being damaged, the products will be shipped back to the sender at the shippers expense.

You have 5 days to claim your merchandise upon receipt of your products. If you have any damaged/defective items, please email us your invoice # and the defective item # at info@yellowstoneimports.com and a representative will assist you immediately.